Services
Thunderhawk® offers two service programs: Esprit Solutions and Managed Services.
Esprit Solutions
Esprit Solutions is pretty straightforward. You have a problem; we come in, fix it and then say goodbye until you need our services again. Clients are billed at the time of service.
Managed Services
Managed Services is a comprehensive program tailored to each client's unique needs. This is a long-term IT solution that is highly cost-effective. Whether you have 5 PCs or 500, Thunderhawk's Managed Services can save a significant amount of money while keeping your system in top shape.
Managed Services has many features only for clients of this program, such as:
- Discount Pricing: By committing to purchase a minimum of 5 hours of service per month, you qualify for our lowest pricing levels.
- Virtual Management Server: Your network is monitored 24 hours a day, 7 days a week, 365 days a year. The VMS can spot a potential problem and often correct it remotely before it impacts your productivity.
- Personal Account Manager: Clients have a reliable point of contact whenever an issue or question arises -- a certified technician assigned to you, who is familiar with your system and is able to diagnose and repair issues without having to start from the beginning every time. Regular checkups and remote monitoring by the Personal Account Manager minimizes costly site visits.