Managed IT Services

Comparison Chart

Three levels of managed service give our customers flexibility in pricing and service solutions.

Rapid emergency response*

Rapid on-site scheduling*

Phone, e-mail & remote support**

Quarterly review meetings & planning

Annual review meetings & planning

Monthly performance reports

24x7 remote monitoring

Virus update monitoring

Unlimited remote patch management

Backup monitoring

Spyware monitoring & removal

Unlimited remote software installation

Liaison with ISP, hardware and software vendors

Research and ordering of hardware or software

Asset management reporting

Event log monitoring

Security policy enforcement

Satisfaction guarantee

* Emergency response and Rapid on-site scheduling vary depending on selected service program.

** Unlimited phone, e-mail and remote support at Platinum level; other levels provide support at discounted rates.